Consultation terms

Provider and contact

JUDr. Dagmar Říhová, advokátka, Company ID (IČO) 14768569, VAT ID (DIČ) CZ535426209, registered office at 28. října 184, 261 01 Příbram, entered in the list of attorneys kept by the Czech Bar Association under registration no. 02778.

For communication, complaints and withdrawal use rihova@ak-rihova.cz, +420 318 660 166, data box bxtd55m, or the registered-office address.

One-off contract

The consumer makes a binding offer only after all mandatory information is displayed and an unambiguously paid order is submitted. The one-off legal consultation contract is concluded when JUDr. Dagmar Říhová’s confirmation is delivered to the consumer’s e-mail.

A one-off consultation does not itself establish ongoing representation, acceptance of the whole matter or further work; those require a new agreement.

Electronic conclusion information under Section 1826

Storage and access: JUDr. Dagmar Říhová stores the concluded-contract confirmation, the applicable version of these terms and the related order record for as long as necessary to handle any claims and in line with applicable statutory duties. The consumer receives an immutable copy by e-mail; no separate customer account is provided, and a further copy may be requested at any time.

Contract languages: the contract may be concluded in Czech or English, according to the selected language version of the order.

Technical steps: selecting the service and appointment; entering the required data; displaying their summary, these terms and the final price; a separate request for early performance where applicable; reviewing and correcting the input; submitting using a control that unambiguously creates a payment obligation; making the payment; receiving confirmation.

Error review: before submission, the consumer can review and correct every input on a summary screen or return to the relevant step without losing other entered data.

Scope and place of performance of the legal service

The service is a legal consultation for the duration of the selected type: an oral assessment of available information and recommended next steps. It does not include drafting, representation, taking over the whole matter or follow-up work unless separately agreed.

The consumer selects the place of performance when ordering from four options: a video call via Cal Video, a video call via Google Meet, in person at the office at 28. října 184, 261 01 Příbram, or by telephone. The selected option cannot be changed unilaterally without the agreement of both parties.

Sensitive materials do not belong in public ordering or payment fields; a secure delivery method is agreed separately.

Price and payment

The displayed amount is the final price for the consultation charged by JUDr. Dagmar Říhová; no further office fee is added to the price. Prices are final and include VAT. Any fee charged independently by a bank or card issuer is not charged by JUDr. Dagmar Říhová.

The price is paid in advance through the electronic payment process at the time of ordering.

• Initial legal consultation · 30 min · CZK 2,500
• Extended legal consultation · 60 min · CZK 4,500
• Business/legal strategy consultation · 90 min · CZK 6,500

Paid control and durable medium

Immediately before completing the order, the service, the selected appointment and the final price are displayed; the final ordering control bears the unambiguous label “Order with an obligation to pay” or equally unambiguous wording (Section 1826a).

No later than before the consultation is provided, the consumer receives on a durable medium (by e-mail) an immutable confirmation of the contract, the version of these terms applicable to the order, the price, the appointment, withdrawal information and any request for early performance (Sections 1824a and 1827). A changeable web link alone is insufficient for this purpose.

Rescheduling, cancellation and refunds

If the client cancels at least 24 hours before the start, JUDr. Dagmar Říhová refunds the full price. For a later cancellation or no-show, the price is not refunded automatically because the reserved time generally cannot be offered effectively to another client.

JUDr. Dagmar Říhová will make reasonable efforts to fill the released slot or mitigate the resulting loss. She may not obtain double recovery: if the capacity is reused or the actual reasonable loss is lower, the corresponding part of the price is refunded. The amount retained never exceeds the price paid.

If JUDr. Dagmar Říhová cancels the appointment, the client chooses a replacement appointment or a full refund without undue delay. This cancellation rule does not limit the mandatory statutory right of withdrawal, remedies for defective performance or other mandatory consumer claims. Cancelling the appointment alone is not withdrawal from the contract; withdrawal requires an unambiguous statement.

Consumer withdrawal within 14 days

Under Section 1829(1) of the Civil Code, a consumer may withdraw from the contract without giving a reason within fourteen days after its conclusion. Send an unambiguous statement to rihova@ak-rihova.cz, data box bxtd55m, or by post to 28. října 184, 261 01 Příbram; using the model below is optional.

Following valid withdrawal, JUDr. Dagmar Říhová refunds the amount received without undue delay and no later than fourteen days, using the same means by which payment was received, unless the parties agree otherwise at no additional cost to the consumer.

Early performance and loss of the right of withdrawal

If the selected appointment falls within the fourteen-day withdrawal period, performance may begin only on the basis of a separate express request by the consumer under Section 1824a(3) of the Civil Code; the request must not be pre-selected, and its wording, time and the applicable version of these terms are retained.

If the consumer withdraws after a valid request but before the consultation has been fully provided, under Section 1834 of the Civil Code JUDr. Dagmar Říhová is entitled only to the proportionate part of the price corresponding to the performance actually provided. Under Section 1837(a), the right of withdrawal ends only once the consultation has been fully provided following prior information and an express request; an order, payment, cancellation or no-show alone is not full performance.

Sample wording of the express request: “I expressly request JUDr. Dagmar Říhová to begin providing the ordered service before the 14-day period ends, if the selected appointment falls within it. I acknowledge that the right of withdrawal ends after the consultation has been fully provided, and that a proportionate price applies if I withdraw after it has begun.”

Model withdrawal form

Addressee: JUDr. Dagmar Říhová, advokátka, 28. října 184, 261 01 Příbram, rihova@ak-rihova.cz. Use of this form is optional.

Model text: “I hereby give notice that I withdraw from my contract for this service: [consultation]. Ordered on: [date]. Consumer name and address: [details]. Date: [date]. Signature: [paper form only].”

Defects and complaints

Send a concern about an order, payment or the service provided to rihova@ak-rihova.cz without undue delay and state the remedy sought. JUDr. Dagmar Říhová responds within a reasonable time and to a consumer complaint no later than the statutory deadline.

Conflicts and confidentiality

Before providing legal advice, JUDr. Dagmar Říhová checks for a possible conflict of interest. If Section 19 of the Czech Advocacy Act requires her to refuse the service and the consultation does not take place, she refunds the full price paid.

Information obtained in connection with providing legal services is protected by the attorney’s duty of confidentiality under Section 21 of the Czech Advocacy Act.

Out-of-court consumer dispute resolution

If a dispute cannot be resolved directly, the out-of-court dispute resolution body is the Czech Bar Association. Under Section 14 in conjunction with Section 20d et seq. of Act No. 634/1992 Coll., on consumer protection, apply at Národní 16, 110 00 Prague 1, e-mail epodatelna@cak.cz, data box n69admd, no later than one year after first asserting the right with JUDr. Dagmar Říhová.

Personal data and governing law

Processing of personal data is described in the separate privacy notice published on this website. This contract is governed by Czech law, without the consumer losing applicable mandatory protection under the law of the state of their habitual residence.